We believe in excellent customer service and that no purchase is final until you are completely satisfied. Any item can be returned within 14 days. This is from the day that the item was received. The item returned must be unused, unworn, unaltered and in the original condition, with tags attached and in its original packaging. The merchandise must not be altered. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
Please note that the items are your responsibility until they reach the workshop and please ensure you package to prevent any damage to the items or boxes. DJAKOB is not responsible for any items that are returned in error which is why it is recommended to use an ensured postal service.
Any costs connected to a returned item are your own. Once we receive your returned parcel, we will inspect and process the goods within 2 working days to ensure you receive your refund as quickly as possible. Any refund will automatically be issued to the card used to make the original purchase.
If you wish to exchange an item, please write an email with the specific details to firstname.lastname@example.org. Any exchange must take place within the 14 days of return right. Shipping cost of exchanged goods is your own. If accepted, the reimbursement will be made within 30 days as of receipt of the products returned to DJAKOB in the same way as the order was paid.
International Orders, meaning outside Europe, are responsible for overseas shipping costs, and for all incurred delivery fees, VAT taxes and import surcharges for all exchanges and refunds. Make sure to contact us before returning the product(s), we will support you in trying to prevent these fees.
Please note that custom made orders cannot be returned or exchanged.